Returns & Refunds Policy
Thank you for shopping at jane-hutchinson.com. I want you to be completely satisfied with your purchase. If you are not entirely happy with your order, I am here to help.
1. Returns Timeframe
You have 14 days from the date you receive your item to request a return.
2. Return Eligibility & Condition
To be eligible for a return, your item must meet the following criteria:* The item must be in its original packaging with all original tags still attached.* You must provide the receipt, order confirmation, or proof of purchase from jane-hutchinson.com.
3. Non-Returnable Items
Certain types of items cannot be returned. These include:
* Final sale or clearance items.
* Custom-made, personalised, or bespoke commissioned artworks.
4. Return Shipping Costs
Damaged or Incorrect Items: If your item arrives damaged, defective, or if you received the incorrect product, I will cover all return shipping costs and provide you with a prepaid shipping label.
All Other Returns (Change of Mind): For all standard returns, **the customer is responsible for paying all return shipping costs**. Shipping costs are strictly non-refundable. I highly recommend using a trackable shipping service, as I cannot guarantee that I will receive your returned item.
5. How to Initiate a Return
To start a return, please follow these steps:
1. Email me at janehutchinsonartist@gmail.com with your order number and the reason for the return. (If the item is damaged, please attach photographs of the damage).
2. I will review your request and send you instructions on how and where to send your package.
3. Please do not send items back to me without first requesting a return.
6. Refunds & Processing Time
Once I receive and inspect your returned item, I will send you an email to notify you that I have received it. I will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days. Please note that your bank or credit card company may take additional time to post the refund to your account.
7. Exchanges
I only replace items if they are defective or damaged upon arrival. If you need to exchange an item for a different piece or colour variant, please contact me at janehutchinsonartist@gmail.com to arrange the exchange.
8. Contact Us
If you have any questions about how to return your item to me, please reach out:
Email:janehutchinsonartist@gmail.com